Returns and exchanges
Welcome to the Returns Portal for Shore, Flip Flop Shop and Sandal Shop
Return or exchange your order using our tracked Royal Mail returns service.
Exchanges are completely free – we'll cover the return postage.
Returns for a refund cost £4.99, which is deducted from your refund once your return has been processed. There are no upfront postage costs to pay.
By using our returns portal you'll benefit from:
- • Easy Drop Off at 1000s of Royal Mail Locations
- • No printer required your QR code or label is emailed directly to you.
- • Tracked delivery - 100% Tracked
- • Faster processing
- • Email updates
How it works
- 01 Find your original order (this will be on any email from us)
- 02 Select the items you wish to return or exchange
- 03 Confirm your request and receive your Royal Mail QR code or label by email
If you would prefer not to use this service please follow the instructions found here.
Find your order
Enter your order ID and email exactly as they appear on your original order email.