Returns and exchanges
Alternative return option
Returning your order yourself
We recommend using our Royal Mail Returns Portal wherever possible.
Our Royal Mail service is the quickest and easiest way to return your order. Your return is linked to your order before it arrives, you receive tracking updates throughout the journey, and our warehouse can begin processing your return as soon as it is delivered.
- • Exchanges: Return postage is completely free when you use our Royal Mail returns service.
- • Refunds: The cost of the Royal Mail return label is simply deducted from your refund once your return has been processed, so there's nothing to pay upfront.
If you still prefer to arrange your own return, you're welcome to do so.
We strongly recommend using a fully tracked and insured service. We cannot accept responsibility for parcels that are lost or damaged in transit and can only process refunds or exchanges for items that have been successfully received by us with a proof of delivery.
Before You Send Your Return
Please make sure you:
- • Include your order number and a completed Returns Form inside your parcel. Without this information, we may be unable to identify and process your return promptly.
- • Package your items securely to prevent damage during transit. Please do not attach labels or tape directly to product packaging, such as shoe boxes. Instead, place the product inside suitable outer packaging.
- • Keep your proof of postage and tracking information until your return has been processed. You remain responsible for the parcel until it has been delivered to us.
- • Ensure all items are unused, in a resellable condition, with all original tags attached and in their original packaging.
- • Return your items within 30 days of receipt and in accordance with our Returns Policy.
Return Address
Returns TeamShore
Unit K
Hilton Park
East Wittering
Chichester
PO20 8RL
When Will My Return Be Processed?
Once your parcel arrives at our warehouse, we'll inspect the returned items and process your refund or exchange as quickly as possible.
Please note that returns sent using your own courier are not automatically linked to your order, so they can take a little longer to identify and process than returns created through our Royal Mail Returns Portal.
If you'd like the quickest, simplest and most trackable returns experience, we recommend returning to the Royal Mail Returns Portal and creating your return there instead.